Thank you. It's a great question.
The clients don't know they're being harmed. The fees, commissions, and trailer fees, all those things, are not fairly and fully disclosed. Again, it's just like the licence I held when I was with the bank. During the entire time I worked at the bank—a period of 20 years—my licence, my agency duty, and my duty of care were not disclosed. If that's concealed, then of course the methods of concealment of fees, commissions, and charges are easily confusing. Clients don't know, and they're happy.
There's a difference between fraud and theft. In fraud, something has been taken from you; you don't know about it, and you're happy. In theft, something has been taken from you; you know about it, and you're sad. The types of deception that we are able to practise in the financial industry are a type of fraud that no one knows about.
In terms of the effects on the salespersons, the employees, they become stressed. They are put under pressure. They're told that they have to abuse their clients or be abused themselves by sales targets and those kinds of things.