Well, it doesn't happen to me. I've been a bank customer for 41 years. I have not had any information from the bank regarding any of my products. Now, some of them, being flagged as “staff”, don't incur service charges: I did officially retire from the bank, so I don't pay that many service charges. There are, however, other structural account changes that take place that I am never informed of.
On June 7th, 2017. See this statement in context.