Good.
Thanks for that question. Let me assure you that people will be able to put in an application using a toll-free automated telephone system that will be able to handle more than one million applications a day. That's for those who don't want to use the Internet, but instead want to use their phone.
We will also ensure that those people who need help using the phone system.... You could imagine a situation where someone maybe has difficulty understanding English or French, or maybe the recording is too fast for that person. If they call our call centre, we're going to be able to help them right on the spot with the IVR, the automated phone system, and we can do it together by doing the attestation verbally. We're going to provide that support. In order to get ready for that day, we're making an extra 2,000 agents available dedicated exclusively to the CERB, to answer questions and to help people through the IVR if necessary.
Is it possible that people can still get a busy signal? It's always possible, depending on what time they call. If everyone is calling at the same time, at 10 in the morning, yes, it's absolutely possible. What we're trying to do, if you look at the website, is encourage people to put in their application based on their birthday. It's not required, but, for people who can wait, we're encouraging those who have a birthday between January and March to apply on the Monday, those who have a birthday between April and June to apply on the Tuesday, and so on for Wednesday and Thursday, and then everyone could apply on the other days. That's not a requirement, but a suggestion to make it a more orderly process, just to ensure that people do get the best possible service.