Let me just make a couple of comments.
In terms of the accuracy, one thing the Auditor General said was that the measuring of accuracy was not very good. This was as a result of the old technology we had. We now have new technology that allows call recording and centralized listening by experts. They use this to ensure that accuracy has improved. In fact, we're getting accuracy that is simply 90% or over. We think our accuracy [Technical difficulty—Editor] and handle call volume.
It certainly is a challenge, no doubt. I think you're seeing that all across the country in terms of the strain that's being put on infrastructure right now.
We're going to do our best to deal with that, both on the technology side, beefing it up as fast as we can, and by working with the providers to provide the pure capacity on that front.
We're also putting on additional call agents to deal specifically with the launch of the CERB. We'll be putting on an additional 2,000 agents to be able to answer questions. We'll be providing that at all hours so that people will be able to get through. We're confident that we can provide good service.