I want to give Romy an opportunity to brag about your properly pointed criticism about how hard it was to deal with us in the first instance. It's not Romy's fault, it's my fault. We designed a program that I insisted we launch quickly and as a result, it was a little clunky to start.
Romy, could you just talk about what we've done to speed those processes up and then perhaps answer the question, if you wish?