Yes, thank you for that response.
Maybe you could come and visit us in the north and see what our reality is. We have a great public service in the north, but the north is big. There are quite a few communities, and they're spread out and they're remote, so it takes a lot of effort a lot of times to make sure everybody's able to access programs.
I know many leaders in communities are raising the concern that they can't access some of the programs, and I've heard, including from you, that people have stepped up to volunteer to answer phones and more. I'm not sure what training has happened in light of that need for people to help this public service to evolve and for people to move into different positions.
Can you elaborate on how that's happening and how that's taking place?