First of all, I have the utmost respect for the public service and mean them no disrespect when I say that we were stretching them to the limits. Remember, they were working from home. They had their kids at home. They were getting sick. They were living these pandemic realities as individuals, as we all were. In my opinion, coupling the bandwidth issue with “this isn't our regular type of business” meant that it was much more effective to deliver through a third party, as we did with the emergency community support fund, the women's shelters fund and others.
On August 12th, 2020. See this statement in context.