Without addressing that, the end reality for the consumer is that a phantom product was purchased, and they're still going to have to pay out of pocket for that.
Also, aren't there benefits to the airlines and the third party providers in making money off consumers for the use of that service? It seems kind of unfair that when this happens, they pay a second time for that. There's a benefit for the structure they have in place. Perhaps you can talk about that benefit.