In our view, compliance with the law should not be a negotiating chip, the same way it's not a negotiating chip whether one pays taxes or whether one can just go into a store and remove items from the shelf without paying. Compliance with the law and giving passengers refunds is a legal right when the airline itself cancels the flights. It was a mistake to even agree to talk about it as if it were not an absolute right.
On April 15th, 2021. See this statement in context.