Thank you, Mr. Chair.
I want to start by acknowledging the witnesses and thanking them for being here today.
My questions are for Mr. Côté from the Conseil québécois du commerce de détail.
I imagine that the pandemic had a major impact on consumer behaviour, particularly because of the public health restrictions. For example, consumers were no longer able to go to some of the retail businesses that they used to shop at.
We've noticed that a number of consumers are turning to online shopping. It must be quite difficult for retail businesses to compete with the online giants, which offer free or low-cost delivery. For example, if you buy a product for $10, but pay $15 for delivery, this can be an issue for the consumer, but also for the business. People who shop online do so mainly because the prices are lower.
Do you think that Canada Post should make an extra effort to lower delivery costs through its solutions for small business program? Do you see any other options for businesses?