Tamara, I'll come to you in a moment.
Just while you're on the subject, how do you see the system being more client-centric?
I'll tell you my bias. I believe in the old system. I've done a lot of Canada pension plan disability cases. You did them in your local community—in Charlottetown, in my case—where you had one or probably two local persons, with a person who had come in from Ottawa or wherever. You actually saw the person in the hearing. The person with the disability walked into the room, many of them were in tears, and that was where the client could go before the body and make their case. I assisted many in that. I think that was really client-centric.
Now it's more impersonal. It's more paper. It's more computer. How do you get client-centric out of this new system?