Thank you.
Mr. St-Jean, we've seen, over the last Parliament and in reports and whatnot in this one, terrible problems of basic competence at the CRA. The Auditor General's report on call centres pointed out that a full 30% of the answers given out at those call centres were false or that erroneous information was given to taxpayers. We've all seen that their website has incorrect information on it, which, if tax filers followed it, would lead to their actually being in breach of the Income Tax Act.
How does the quality of information and misinformation given out by the department itself erode confidence in the system and in fact the very nature of the self-reporting system that we rely on?