Certainly pay in the federal government is complex; there's no question about that. Hiring more pay advisers does help, but there is a retention period with pay advisers. The government has to consider what incentives it's going to come up with to retain these pay advisers, because you can't simply hire a pay adviser today and expect them to perform all the duties, including complex cases, within a couple of months. It takes two years to be fully trained to take on complex cases in the pay environment.
Certainly, incentives for retention are needed, because there is a serious retention issue with pay advisers.