Thank you, Mr. Chair.
This is for FCAC.
Ms. Robertson or Mr. Lofranco, last year, there was a news story based on an access to information request saying that between 2019 and 2023, there were 27,323 complaints filed with your offices and none of them were responded to. I want to give you an opportunity to address that.
My basic question is, why allow people to make complaints to your agency in the first place if your agency doesn't respond to them?