The major issue with Canada Life at this point is that, while the cases have been going down, there was a six-month allowance for Canada Life to perform substandard...upon the transfer over to Canada Life. The major issue we're still dealing with is that there should not have been worked into the transfer contract an allowance of lower rates. Our members faced issues like being on hold for very long periods of time to try to get through and not being able to get their claims processed. While the claims are improving, there was a significant period of time when people were effectively being denied getting their extended health benefits in a timely fashion.
On May 31st, 2024. See this statement in context.