I have someone here who can give that estimate, but we focus a little bit more on how long they have to wait to reach an agent. Right now, we're seeing some improvement in our numbers, but, frankly, they weren't that good earlier. We had a combination of things like a lot of increased demand for calls, and we've had to reduce our staff in light of financial requirements.
Those two factors, in addition to, interestingly, a couple of other factors, like an increase in the population and newcomers—