Mr. Hamilton, first I would prefer an answer to my question.
You're going into what are beginning to sound almost like excuses. We heard from the minister that you have 58,000 employees. Now you're saying that you don't have enough to answer the phone.
If you can't tell me what percentage of callers get through to a person, can you tell Canadians what the average wait time is, if that's what you're focused on?