Minister, thank you for being here today. I have a few questions for you.
First, I presume the number of taxpayers calling the agency for whatever reason is growing every year, as the population grows. Meanwhile, the challenges posed by technological changes and the rise in identity theft are making it harder and more time-consuming to verify callers' identity when they contact the agency.
In that context, what is the agency doing to stay on top of developments and continuously improve customer service?