I have a request to share with you on behalf of my constituents. My riding is home to a lot of seniors, more than the Canadian average. The seniors in my riding often want to be able to access services through traditional methods like phoning. I really appreciate the efforts you're making to innovate and find new ways to provide services to Canadians, but I just want to remind you and your team that while you're doing that, please don't forget the people who still need to use traditional methods.
A lot of things have been said lately about the CRA's writeoffs. It's even been insinuated that these were arbitrary decisions, not decisions based purely on an accounting process.
Could you clarify the steps leading to a writeoff and tell us who takes part in making that decision?