Yes, and I think that's one of the most important things.
Canadian Heritage is known for several things. However, one of the most important things is that it conducts many consultations. It does so brilliantly.
The employees know their files well. That said, no one in the department claims to know the situation better than the people who make their living from music or writing, for example. The department's employees ask people in the arts and culture sector about their day‑to‑day lives, and the employees work with these people by drawing on their expertise to develop the best possible programs for them.