Thank you, Mr. Chair.
Good morning, Minister. Thank you for being here. We are grateful to you, particularly since you have made changes to your schedule because of the vote, to stay with us for the full hour.
I also want to welcome and thank all of the assistant commissioners who are here with you for longer than scheduled, and also to thank them for all the work they do.
My question will be about the subject that was just addressed. We are currently getting a lot of calls in our constituency offices about deductions recently made from the Canada child benefit. Before the vote, I talked informally with some of your colleagues who are here. There are people calling us about this, as are groups that represent taxpayers, in particular the Associations coopératives d'économie familiale, the ACEFs.
We are being told that CRA had suspended repayments in October 2020 and things are now returning to normal. If there have been changes, deductions can now be made.
However, people and groups are telling us that they are not receiving information properly. The email may be going to the spam box, people may think it's phishing, or they don't always check their file online.
I know you are quite familiar with the situation, but I wanted to remind you of this communication problem. I also wanted to make sure that less well-off families, for whom getting lower benefits makes a big difference, can call the CRA to make an agreement.
Have I understood correctly?