My apologies. My name is Colin Stacey, and I am the director general of air policy at Transport Canada.
In response to your first question, Mr. Ste‑Marie, I can say that the Canadian Transportation Agency will be responsible for defining the exceptions in the regulations, so we don't know now what those exceptions will be.
If I understand your second question correctly, you would like to know what consequences air carriers will face when they do not comply with the 30‑day deadline after receiving a complaint. Is that correct?