“Frustrating” is putting it so very lightly. When my cellphone is ringing off the hook with people—and they call me when they're desperate and have called everywhere else they can find—it's awful because there is nowhere for me to tell them to turn except that I will bring their stories here. That's the best that I can really give them, and it is not enough. It doesn't help them get through their day or deal with the crisis they are actually in, or advocate for themselves at the CRA or at Service Canada.
It's hypocritical really, the way the differential treatment is happening between big business and these individuals and families.