Yes, I do, actually. You have seen the movement of my career: I've been inside of government and I've been outside of government. I have been in provincial government. Outside of government I was in an NGO, and I know the difficulty of trying to access information, to get these people to even talk to you. I understand the difficulty of being faced with the bureaucracy, and I take it really seriously, as does the deputy minister and the minister. We have a minister who's very closely involved with the issues. We have a parliamentary secretary as well. I think there is absolute support for the notion that we need to be able to answer questions when they come up.
I don't think any department could ever be 100% perfect on something like that, because e-mails get lost or.... But if the systems are in place that allow it to happen, and if the philosophy is supportive of that type of response, then we should be able to satisfy most people. So I'll take your e-mails and I will look into those individual cases. But I can tell you that the department as it's currently structured is trying very hard to reach that. Obviously we can improve, and if it means even improving systems on just our general Internet site and things like that, we will do that as well.