We found that on the west coast it's Fisheries and Oceans Canada that responds to the calls directly. On the east coast, it's a network of third party responders, NGOs and individuals that respond.
There are not very many people who are trained within DFO to do this. We found that there was no national guidance for the partners to respond to incidents. Each partner developed its own protocol for how to respond to the incidents. There were inconsistent responses, a lack of clarity about roles and responsibilities, and frankly, just so few people who can do it.