I'm very sensitive to the regions. It was a change I made, as someone coming into the office. I made the regional directors general report directly to the deputy minister. That's a structural change. For me, as I've said, it's a recognition that there are times when what we do at 200 Kent Street in Ottawa doesn't connect to the ground, and it's critical that we are tuned in. That set a pretty good tone and a pretty good signal.
The other thing we've done is this. I've implemented regular.... Every two weeks I'm talking to them. We're out in the regions. It makes a difference. Our regional management, our regional leaders, know that they can pick up the phone. And I have expectations as well in terms of delivery.