“Follow up” could mean anything from taking the call, getting all the information possible from the person who is making the complaint and determining.... For instance, in the case of trespassing—I'm just going to give an example—if the persons are gone, then we're not going to attend, because they're gone. That would be the end of our follow-up. We would do the paperwork, fill out the report, etc. and close the file. If the complainant makes another call, then we would deal with it again, appropriately, depending on what the case is.
It's all about what the information is that we have on hand and how we appropriately approach it, because everything—