Unfortunately, complaints received by the bureau must remain confidential. I can tell you, however, that roughly speaking, we receive over 4,000 complaints a year from Canadians about all kinds of practices in all kinds of industries. All complaints are carefully examined by officers to determine whether there are grounds for investigating a particular type of behaviour. It's the evidence and the facts that are decisive, in these cases.
On June 1st, 2023. See this statement in context.