Absolutely. In my case, the people I supervise would phone me immediately to discuss whatever issue they were concerned with, to look for guidance or clarification. We have people in our Guelph location who are program specialists and are always accessible for the inspectors to call at any time to get clarification on any program issue. We have the inspection manager, who is the one I report to, who is always available. If I need some guidance, I have that communication to call up on; it's not only to give direction down.
On May 25th, 2009. See this statement in context.