I'll confide in you, I'm always skeptical of these large projects. I can say at my initial briefings, both at Treasury Board and outside Treasury Board, I have been more surprised than I anticipated. Passports are a huge security issue the previous government confronted. We have to confront that as well.
There are two offices in Ottawa. We have one at our city hall, which is co-located. This was done by the previous government, so I'll give them some credit. It was co-located with the province and the municipality. There's also one in the west end, in my constituency, that seems to be doing a good job, particularly with income security programs. It's interesting they chose the income security programs, because those are by and large among the better service delivery models in Canada. Having dealt with various family members as seniors or veterans, I know there's a pretty high level of satisfaction with our public servants. They've done a pretty good job over the last 20 or 30 years on this, so it's obviously pretty easy to do it through Service Canada.
The real challenge will come, as you've just mentioned, and the passport question is certainly one that's before us, particularly in small cities and in rural Canada, and especially now that we're getting so many more passport applications than we did even five years ago. That will only get more acute, not less so. The passport capability is one of the missing links.