I'm concerned, obviously, because so far in my area, I haven't seen better services. Actually, I haven't seen much of anything but a telephone with a 1-800 number. I've been a skeptic about this for a while now, and it's nothing new for people around the table to hear me speak like this. I am concerned that in the regions of the country it will become just a 1-800 number with very little service, purporting to deliver a program of doing passports, but it doesn't do passports. It just ships them on, and there's no capacity to get a passport in an emergency. I'm extremely concerned that we're not necessarily going to get better service, although it may look like that on paper.
On June 20th, 2006. See this statement in context.