On a flight recently, I had the fortunate luck to sit beside an individual who is a senior person at the post office and who talked to me about this program you've got going. Would you be surprised to hear that I asked the union representatives about the employee engagement program and their response was that they really didn't know much about it and what its purpose was and whether it had any effect all? Could you explain to me where you are in the evolution of this program and what you have done to communicate what the expected outcomes are?
On June 22nd, 2006. See this statement in context.