I don't think I realized how competitive the market is now and how many alternatives there are, how many alternatives can come into the space and pick off very important parts of the value stream in any process and probably leave us, at Canada Post, with a part of the value stream that would be harder for us to pay for. I think I have a new appreciation that the competition is there and it is vigorous. That's number one.
Number two, I learned that engaging every single one of our employees in the future success of the company is probably one of the biggest growth opportunities that this company, like other companies, has.
Those are the two things that really come to mind from those early conversations.