I recognize that any time you go through transition or change it's difficult, and you are going through an enormous change in your process. Maybe part of that process and change is illustrating some of the errors or weaknesses. My concern is not what was wrong, but where are we going in the future? Have you set any internal goals on this for departmental...such as, as an example, that 91%, should it be down to a 9% level of acceptance rather than 91%? Can you give us any thought on that?
On October 3rd, 2006. See this statement in context.