The only thing I might add is that we typically look at value as being something that's defined by the customer. It's really up to the customer to decide what value is, or quality.
Then it comes down to who's the customer. We have to make sure that when we talk about a customer, we're talking about more than just the person who places the order or signs the contract. It's the person who's sitting in the chair, the person who moves the furniture. There are more people involved who define that.
One thing when we look at cost is that it's not really a price issue when we try to talk to customers, or large corporate clients or large organizations and institutional clients, when they look at dealing with this. They look at what they call “life cycle cost.”
Actually you guys are very efficient, typically, in the federal government with your use of the things you buy. You keep your stuff for a long time.