When you're inputting an ERP system, you want to re-engineer a lot of your business processes. You're putting in an accounting system that's going to be covering 500 programs. All of these programs have a wish list, but you have to put in a system that doesn't require a lot of customization. Otherwise, every time you do an upgrade it gets very expensive. The Ontario cost was an all-in cost—training costs, overheads. These are not just direct out-of-pocket costs. Many were staff costs as well. But it's a pretty big number.
On October 26th, 2006. See this statement in context.