Thank you, Madam Chair, particularly as I now have questions to ask.
First, I want to apologize to Mr. van Iersel. I called you Mr. Iersel. I didn't see the “van” and I apologize for it.
Mr. McCarter, I have two questions for you. I want to get back to what you told us about resistance. You said it was about buy-in. I understand very clearly how you did it, using someone who acted more like a cultural champion than a professional expert in order to implement this change.
I want to know what were initially the arguments of those who resisted. What were they opposed to, how did they argue that it wouldn't work, it wasn't a good idea and so on? What were their arguments based upon?