I totally understand how some of these businesses, not just in this space...but you will notice that a lot of noise with respect to the transformation came from this particular space. These are very small businesses, many of which are based here in the National Capital Region. I put myself in their shoes, and I totally understand that if you've been doing business with the same client for several years, if not decades, and the processes you have followed have worked fine.... For many of them this very important client--it could be your only client--proposes to transform the way it does business, and I totally understand that for some of them this can be very much a concern.
I can't comment on what people said to what people. Mr. Nadeau mentioned earlier the question of mergers. It didn't come from my office. I wouldn't encourage people to merge to do business with us. I've made that clear.
On the lack of consultation, as I said earlier, we have thousands of people who deal with suppliers on a daily basis, and initially these were who the deputy was getting his feedback from. We interact with those folks on a daily basis. The time came for us to take a step back, because we can't be the client and the rule maker and everything and have the right objectivity. Initially, we probably did, but having the Conference Board running this consultation process was a good idea. I believe many of them were reassured by the fact that we did launch this process.