Thank you for the question.
As I indicated earlier in French, this is a concern of mine. Like you, I come from that world. I'm more from the advisory front than that of running a business, but still....
It seems to me that we, as clients, are the big losers, and ultimately it's because of our economy. As taxpayers and as Canadians who want to create more wealth in our communities across the country, it seems to me that we should have more of these folks at the table, bidding for business and winning business. Not in all respects, but in many respects, they are quicker to turn around and quicker to adapt their products or their services to our needs, because our needs are changing. I also believe they are more constructive or more creative in terms of pricing goods and services. So that sounds like a winning formula to me in terms of a client-supplier relationship.
We have created those offices, and I certainly don't expect that by the mere fact that we have fifteen people around the country calling themselves heads of small and medium-sized enterprise offices, that will do the trick. These people have been instructed to be proactive, to go out there, to meet chambers of commerce, to meet small business leaders, and to help them access our business. We haven't done that in the past. It comes back to what Mr. Proulx was saying. It also has a direct link to plain language and simplifying the contracts that we're proposing these folks enter into.