Do I still have a bit of time? One minute? I will take 30 seconds, so that you have 30 seconds to respond on the matter of human resources planning.
The lack of planning never ceases to surprise me, and I believe it surprises a lot of people. Sometimes, one is unable to do anything about it because one has simply inherited some new situation; it simply lands on your lap, etc. But in this case, have you seen improvements over the course of the last year? Are departments better planning their human resource needs?