Thank you, Madam Chair.
In the particular audit it was really the management of IT systems. The government has a framework in place. It has been in place for almost ten years now, since 1998. We would have expected government departments, in introducing these large projects that involve a significant IT component, to have followed that framework of management practices.
We found two main problems in the projects we looked at. We looked at seven projects. Two were done well: the census and the project at the Canada Revenue Agency. The other five all had problems. Of the two recurring problems, the first was a lack of a good business plan and proper planning up front, in particular to show who would be using these systems and what the benefits would be. The second problem was with organizational capacities. Getting back to the HR issue, they did not have the capacity, either the numbers or the skill set, to be able to deliver on the project with success. So there is an HR issue in the projects we looked at.