Well, the role is to ensure that if there are concerns about a particular contracting process, those.... I don't think it's good enough to always say that the rules were followed exactly. If you follow the rules exactly, as a small business person, I will never access these contracts. That is an issue, then. An ombudsman would be able to say yes, the rules were followed, but the problem is that the rules operate unfairly with respect to these small businesses.
In that sense, they advocate for changes, or at least indicate that a change may be necessary. As I understand it, an ombudsman never has the actual power to order the change, but certainly to identify the problem and make recommendations. That's how I see the role of an ombudsman. I'd have to—