That explains it. Because at a quick calculation, over $16 million is sitting in bags of mail.
My question is for Mr. Flageole. How come we were assured, in the past, that the mail would be opened on the day it arrived at your building? Why not open the mail, enter the data into the computer and send the documents back after they have been checked?
What is most embarrassing for us, in our offices, is to tell people that on February 8, for example, we are only going through mail from December 15. That cannot be justified. I fail to see why the mail is not opened every day and data are not immediately entered. If you wish, we can begin to enter them at our offices. People apply for passports, send their birth certificates and cannot even drive to the United States. It takes three months to receive a passport. When people are asked to pay $85, they are entitled to receive some service. Why not open the mail every day?