Thank you, Madam Chair.
Thanks to the witnesses for coming out today.
Certainly every member of Parliament is concerned about this passport issue. It's created a great deal of work in our constituency offices, but in some respects it's changed.
I'd like you to outline the changes you've made about the way a member of Parliament's office...and your rationale for the changes that you made with the movement of the passport. It seemed that in about October or November of this year, we quit directing passports to Ottawa. A directive came that we weren't to do that. We were to move them on to Service Canada. Did that change come from you?