Madam Chair, with regard to projections, they were made according to a model with a good track record. The projection for the year was 6.6%. We had prepared for 8%, but indeed, we did not expect a 16% increase over the previous year. And in no way did we expect a 50% increase for November, December and January.
We were expecting an increase because that is our peak season. We were not expecting such a large increase. No one can deny that no organization, in the private or the public sectors, is able to respond to such a sharp increase within such a short period of time.
With regard to the mail bags, there were some, in fact, that spent some time lying on the floor of the hallways of the head office, but this is no longer the case. We are gradually going through those bags. We are implementing a system for registering mail as soon as it arrives.