Exactly: you've done it once, you had a passport, and so on.
We would basically like to try that renewal process again, with more people, to assess what it means in terms of re-engineering the way we do business. Out of 3.1 million passports issued last year, 84% of those were at the counter. People went to the counter, they didn't mail it in. If we could get 40% or 50% of these people away from the counter, we've solved at least the counter re-issues, and some of the savings from there could be used for expansion in places where we don't have facilities and access. It also facilitates the way Canadians would reapply for their passports.