Thank you for appearing.
I note that in about the middle of your remarks—which I didn't get to hear—you say that you're prepared to deal with the next surge of the passport demand. And then also you identify that you're not prepared to jeopardize integrity and security, and I'm sure all Canadians agree that we don't want that jeopardized.
One of the problems in terms of the backlog, in addition to the central backlog, is at the local level at which I hear stories of people lining up at four o'clock in the morning to be in line so that they can get their passports into the office. I noted in the Auditor General's report that there were no national directives given to local offices in terms of trying to speed up that process. She did point out that some of the local offices had applied some very innovative techniques to deal with that. And it would seem to me that it might be wise to have either national directives or, failing that, at least some sharing of best practices across some of the local offices as to how some have minimized the lineup situation.
Would you care to comment on that at all? Or maybe it's in process?