Thank you very much for coming today.
You've been very good at answering a lot of the questions I already had, but I'll try to strike out on some new ground.
First of all, again, thank you to the employees you have out in the offices. They're working yeomen's duty right now, doing more than maybe could be expected of them, and they've been a great help. However, I bet they're not being treated all that nicely in some of those six-hour lineups in minus 37 degree weather.
We had some notification. In 2005 the Auditor General put out a report talking about what a surge in business would be like under WHTI. We're talking now about where we're going to head and what we're trying to do. Where does the planning fault lie here? We didn't get ready. We're now getting ready. We know we're going to solve this, or it sure sounds like we are.