Could you come back in six months or a year and tell us where you are at with this question? I am thinking that it would probably be possible to do some positive and beneficial things. I'm speaking in the first person, as always, because I would be happy to do that, within the limits of my role and my knowledge.
I would like you to get in contact with the clerk at some point so that we could organize a meeting and you could update us on your progress. I have no doubt that you will improve things. Of course, I am quite critical because we have a crisis on our hands; you know that as well as I do. I had no intention of criticizing your whole organization; far from it. I mentioned the Montreal and Quebec City offices to you, which have excellent staff.
On another point, a number of colleagues have raised the problem of communication. People arrive at 2:00 a.m. or at 4:00 a.m. to be near the front of the line at 9:00 a.m. That is too bad, really, because some of those people do not need their passport until July. Ms. Thomas said that it was probably paranoia.
What measures have you taken to communicate with the public? When you found out that there would be problems, what communication plan did you develop to try to eliminate that paranoia?