If I can go to something a little bit less positive, I just want to identify three or four things that have been happening lately. Maybe you can tell me how you've been addressing these.
I called my office again today, and they were talking about the 1-800 number. People can't get through. It's been very frustrating. And I can understand the number of calls they're getting. People are filling out online applications and they're being kicked out when they send, which is very frustrating. Lineups outside our Winnipeg office have been between four and six hours. It was minus 37 degrees in Winnipeg last week, and people were lined up outside, if you can believe that.
I know there's a place the MPs can call. Sometimes you won't get your call back within 24 hours. I think you're obligated to call back within 24 hours. Well, in certain emergency cases, that's too late.
I wonder if you can explain how you're trying to resolve these four issues.